Darnita Trower is a digital transformation leader with more than 15 years of experience driving IT modernization and customer experience innovation across federal civilian and defense sectors. As Chief Customer Experience Officer at 22nd Century Technologies, she designs enterprise CX strategies that enhance service delivery, strengthen client engagement, and foster long-term trust-based partnerships.

Previously, at the U.S. Internal Revenue Service, Darnita led major initiatives under the IRS Modernization Plan and the Inflation Reduction Act, introducing award-winning digital tools that transformed taxpayer services—digitizing 94% of interactions and achieving record operational performance.

Renowned for her human-centered approach to technology adoption, she continues to champion mission-driven innovation that simplifies complex systems, elevates user experience, and delivers measurable impact across government and industry.